Tool Hire help

How do I book tool hire online?

You can browse our Tool Hire items online, anything you’d like to hire can be added to your basket to generate an enquiry. From there we will give you a call to confirm your request which will then be available for collection/delivery. Please do not travel to the branch until you have received this call as we cannot guarantee the item will be in stock at that branch

What are the hire periods?

24 hours - First 24 hour period.
Additional 24 hours - Every day after the first 24 hours, up to the equivalent weekly hire rate and thereafter.
Weekend  - Friday 3.00pm to Monday 9.00am.  Special rates for Bank Holiday weekends.
Week  - Hire rate for each consecutive 7-day period.
 

What forms of ID do I need to provide?

Identification will be required for non-credit account customers when hiring. Types of identification accepted include driving license, credit card, and debit card. When ordering online, you will need to take ID into your nearest branch.
 

Do I need to pay a deposit?

Credit account holders do not need to pay a deposit. For all other customers, the amount of deposit required will be quoted and needs to be paid in advance. Your deposit will be returned to you on completion of the hire. For online orders, a member of the team will call you to take payment.
 

Terms & conditions of hire

Read full Terms and Conditions of Hire and Repair here.
 

How do I check tool hire stock availability?

To find out about stock availability, please ring your local branch or call our Tool Hire team on 0800 539 766 (Monday - Friday: 07:00 - 17:00, Saturday: 08:00 -12:00).
 

My account terms aren't available on the website?

Account terms for Tool Hire are not currently available through our website. Please speak to your local branch or call our Tool Hire team on 0800 539 766 (Monday - Friday: 07:00 - 17:00, Saturday: 08:00 -12:00).
 

Who do I contact to discuss national orders?

Call our Tool Hire team on 0800 539 766 (Monday - Friday: 07:00 - 17:00, Saturday: 08:00 -12:00). Or alternatively, you can email us at hirethelot@jewson.co.uk.
 

I've seen a tool hire item in your printed catalogue but can't find it online?

If you are a Jewson account holder, you can contact your local branch or call our Tool Hire team (0800 539 766) to hire products from our printed catalogue.
 

There is no one in branch to talk to about tool hire?

You can get in touch with our Tool Hire team on 0800 539 766 (Monday - Friday: 07:00 - 17:00, Saturday: 08:00 -12:00). Or alternatively, you can email us at hirethelot@jewson.co.uk.
 

I am unsure which product to hire. Can you recommend one?

We are more than happy to assist you in selecting the right equipment for the job. Speak to your local branch or call our Tool Hire team on 0800 539 766.
 

You can either collect from your local branch or arrange delivery. A standard delivery charge will apply; the fee will be confirmed by the tool hire team directly once they process your query.

We will give you a call to confirm your order which you will then be able to collect or will be delivered. Please do not travel to the branch until you have received this call as we cannot guarantee the item will be in stock at that branch.

What about safety?

Accidental Damage Protection is offered to protect you against any accidental damage on equipment hired. Terms and conditions apply.

A Residual Current Device provides protection against electric shock. We recommend RCDs when using electrical equipment (240 volts) outside or in damp conditions.

Every item undergoes a full service after every hire. Our standards of service meet those set by the Hire Association Europe (HAE) and are constantly monitored.

My tool hire equipment has broken down

Please report any faults or breakdowns to the branch that you hired the equipment from or call our team on 0800 539 766.

I haven't been contacted by the branch regarding my tool hire order?

If you haven't heard from the branch, please call our Tool Hire team on 0800 539 766 (Monday - Friday: 07:00 - 17:00, Saturday: 08:00 -12:00). Or alternatively, you can email us at hirethelot@jewson.co.uk.

I have a query regarding my tool hire invoice

To discuss your tool hire invoice, please contact the branch you hired your equipment from (this will be at the top of your invoice). 
 

Call our Tool Hire team on 0800 539 766
Monday - Friday: 07:00 - 17:00
Saturday: 08:00 -12:00
Or alternatively, you can email us at hirethelot@jewson.co.uk.